Onboard Rules

 

 

Accommodation

Choose from a wide range of well-appointed suites and staterooms that include staterooms with a balcony on ships like SuperStar Virgo, SuperStar Gemini and SuperStar Aquarius. Suite occupants enjoy priority check-in and will be accompanied onboard by Guest Services staff while luggage will be sent directly to the cabin.

 

Dining

Guests are free to dine at any of the F&B restaurants and bars onboard with different cuisines, such as Japanese, Chinese, Southeast Asian cuisines, etc.

 

Please present your Access Card when entering any restaurant for verification purposes.

 

Our restaurants have ample seating to accommodate all guests over the dining periods. However, to avoid any congestion, you may wish to eat earlier or later during the meal period.

 

There is a nominal corkage charge if you bring your own alcoholic beverage to any of the dining outlets.

 

Gala Dinners

Guests are required to make table reservations for Gala Dinner (chargeable). Please present all the access cards upon Gala Dinner Reservation. Guests are advised to have smart casual dressing for this main event onboard.

 

Medical Facilities

In the event of minor accidents, inconveniences and emergencies while at sea, there is a fully qualified physician and a team of nurses onboard. The clinic is open daily at the posted hours.

 

Emergency medical attention is available around the clock by contacting the Reception. Basic medicines are also available, but may require a doctor's prescription.

 

Shore Excursions

All shore excursions will be sold on a first-come-first–served basis and have a maximum limit of participating persons. To avoid disappointment, passengers are recommended to reserve shore excursions early. Please pay attention to hygiene conditions when going outside. Please do not drink nor dine in dirty environment.

 

Swimming Pool

For safety reasons, please do not leave your child unattended at the swimming pool. Guests are advised to take additional precautions while swimming. As towels are available at the poolside, please refrain from bringing any from the cabin.

 

The use of the swimming pools and Jacuzzis is for adults and teenagers over the age of 12 years only, but there are dedicated children's swimming pools and Jacuzzis on certain vessels.

 

Guests using swimming pools and Jacuzzis must wear proper swimming attire.

 

Beauty Services

Hairstyling and beauty services are available onboard.

 

Electrical Outlets*

Power outlets in the cabins provide 110V or 220V power with 2-pin and 3-pin sockets.

 

Bathroom power points provide both 110V and 220V power and travel adaptors are available from Housekeeping.

*Power outlets vary from vessel to vessel.

 

Languages Spoken

Our multi-lingual crew hail from over 40 nations and all of them speak English. You will almost certainly find someone who will be more than happy to chat with you in your own language.

 

Safe Deposit Box

Safe deposit boxes are available free of charge in some cabins and at the Reception.

 

Smoking

Smoking is permitted on open decks, in cabins (except on beds), on balconies and at designated public sareas only.

 

Telephone Calls/Facsimile/E-mail

There is a charge for using the satellite network for telephone and facsimile services or e-mail. You may call from the Reception or dial direct from your cabin. There are instructions in all cabins. Alternatively, you may contact the operator for assistance.

 

Childcare/Children's Activities*

Our Childcare Centres provide fun activities for the young ones under the care of our staff. A baby-sitting service is also available at a nominal charge.

 

If your kids are old enough to look after themselves, we have plenty of facilities and activities to keep them occupied and entertained. Please check with the respective Child Care Centre for detailed programmes.

*Facilities vary from vessel to vessel.

 

Entertainment

A wide spectrum of entertainment including exciting live shows, karaoke and card rooms, video games, organised activities and deck games are available onboard.

 

Laundry

We offer complete laundry and valet services at a nominal charge.

 

Room Service*

Continental breakfast and snacks are available throughout the day at nominal charges.

*Cabin Service varies from vessel to vessel.

 

Wake-Up Calls

Please contact our operator to arrange for a wake-up call.

 

Recreation

Passengers can choose from a wide range of activities, ranging from a workout in the gym, a game of basketball or something more relaxing such as the swimming pool, Jacuzzi and sauna.

 

Shopping Onboard

You may purchase many goods while onboard ranging from luxury duty-free items and souvenirs to daily necessities like sunscreen and toiletries at onboard outlets.

 

Star Navigator

The Star Navigator is a daily bulletin that takes you through entertainment, dining and other activities onboard.

 

Internet Access

Complimentary one hour Wi Fi access is available to all passengers sailing on board SuperStar Virgo and SuperStar Libra. Passengers may reach reception to learn more and purchase Wi Fi services.

 

Cellular Phone Service & Texting at Sea

Freestyle Cellular Service

Star Cruises guests can make and receive calls, send and receive text messages, read emails and surf the web on their own cell phones and mobile devices just as they do on land when the ship is at sea, thanks to Wireless Maritime Services' Cellular@Sea Service. Just check with your cellular phone carrier that your cell phone will be able to roam internationally. Keeping in touch with your friends and family, while at sea, has never been easier.

 

Questions and Answers

Q: Is Cellular@Sea Service available in port? 
A:The Cellular@Sea service will automatically shut down when a ship is entering port, and turn on when the ship is at least 12 nautical miles at sea. When connected to Cellular@Sea, GSM phones will either display "WMS", "CellularAtSea", "908.18" or "Nor-18".

 

Q: How much will I be charged when I use my cell phone onboard? 
A: The rates vary according to your cellular phone carrier and the pricing /roaming plan which you have established with them directly. The charges incurred will appear on your normal mobile carrier's bill you receive at home. For more information on exact pricing contact your carrier or visit their webpage.

 

Q: Can my family call me onboard? 
A: Yes, Star Cruises guests can also be contacted on our ships by calling the guest's cell phone number. The service works just as it does on land. If the party does not answer, a voice message can be left on the phone and later retrieved by the guest.

 

Q: How to make calls? 
A: Dial "+" followed by country code, city code and number, just as you would when traveling abroad. 
For more information about Cellular@Sea and Wireless Maritime Services, please visit: www.wmsatsea.com

 

Gratuities/Service Charge

The SuperStar Virgo, SuperStar Gemini, SuperStar Libra and SuperStar Aquarius impose a service charge per person per night for all cabin categories. These charges are waived for infants (below 2 years old). For more detail, please refer to our notice and tariff.