Arrival at the check-in area

Upon your arrival at the check-in area, please present your Confirmation Slip to the staff.


If you're an Admiral Class guest, our Guest Services Co-ordinator will meet and assist you with the check-in.


For Balcony Class* guests, it is best that you check in together with your family, relatives and friends if everyone is cruising on Balcony Class to enjoy priority embarkation.


Please note that if you are booked on Balcony Class* while your family, relatives and friends are sailing as World Cruisers, it is not possible to check-in on their behalf and neither will they enjoy priority check-in or boarding.


As there are a large number of World Cruiser guests checking in at the same time we suggest that one person check in on behalf of the rest of the group but please ensure that you have all their passports and travel documents ready.


*Note: Balcony Class is available on SuperStar Virgo, SuperStar Gemini & SuperStar Aquarius only.


Waiting to check-in

While waiting to check-in, our staff will check your passport for validity and visas (if required) in order to expedite the check-in process.


Please present your passport/government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard.


Admiral Class, Balcony Class and World Cruiser guests will receive Yellow, Red and Blue Access Cards respectively.


Please ensure to have the relevant immigration forms completed together with your passport during check-in.


For your comfort and convenience, we recommend that each guest take no more than one suitcase and one piece of hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship's hold. Your total baggage weight is suggested not more than 30kg*.

*Total baggage weight varies from vessel to vessel.




Guests will need to pass through security screening and present their Access card prior to boarding.


Those cruising with children may hold their children’s Access Cards on their behalf.


As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.

Remember to swipe your access card whenever you leave or enter the ship.


Directions to the Embarkation Port

International cruise port/terminal addresses



Ocean Terminal Cruise 
Passenger Hall, Level 2, Ocean Terminal, Harbour City, T.S.T. 
Tel :+(852) 2118 8511 
Fax :+(852) 2736 2481

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Kai Tak Cruise Terminal 
33 Shing Fung Road, Kowloon, Hong Kong 
Tel :+(852) 3465 6888

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Shanghai Wu Song International Cruise Terminal 
No 1, Bao Yang Road, Shanghai

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Shanghai Haitong International Automotive Terminal
No 1919 Gang jian Road ,Pudong District, Shanghai

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Swettenham Pier Cruise Terminal 
Swettenham Pier, 1A, Persiaran King Edward, 10300 Penang, Malaysia. 
(There is no colour coded carpets for the check-in and boarding areas)

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Singapore Cruise Centre, 1 Maritime Square, HarbourFront Centre Singapore 099253

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Keelung Port 
No.1, Zhongzheng Rd. Zhongzheng Dist., Keelung City 202, R.O.C

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Pier 9, Penglai Road., Gushan District., Kaohsiung City 804, Taiwan

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Manila (Port of Manila South Harbor, Pier 15) 
Muelle De San Francisco Street, Gate 1, Port Area, Manila, Philippines

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Port Of Currimao 
National Highway, Currimao, Ilocos Norte, Philippines

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Osaka Cruise Terminal 
Tempozan Wharf, 3 Chikko, Minatoku, Osaka shi, Osaka, Japan

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Osaka Ferry Terminal 
1-20-52 Nanko Kita, Suminoe ku, Osaka city, Osaka, Japan

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Yokohama Ohsanbashi Cruise Terminal 
1-1-4 Kaigandori , Naka ku, Yokohama city,Kanagawa, Japan 231-0002, Yamashita Pier

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Yokohama Yamashita Pier​​​​​​​ 
2 Yamashita cho, Naka ku, Yokohama city, Kanagawa, Japan 231-0023

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Shimizu Hinode Wharf​​​​​​​ 
10-80, Hinode-cho, Shimizu-ku, Shizuoka-city,Shizuoka, Japan

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Shimizu Okitsu Wharf No. 11 & 12 
Okitsu No.2 Wharf No.11/12 Seikenji-cho Chisaki, Shimizu-ku, Shizuoka-city


Kagoshima Marine Port 
Marine Port,1, Chuoko-shinmachi,Kagoshima-City, Japan

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