Star Cruises

Arrival at the check in area

Upon arrival at the check-in area ,please present your Confirmation Slip to the staff present and proceed to one of the colour coded carpets that correspond to the following:

Yellow for Admiral Class, red for Balcony Class* and blue for World Cruisers.

If you're an Admiral Class guest, our Guest Services Co-ordinator will meet and assist you with the check-in.

For Balcony Class* guests, it is best that you check in together with your family, relatives and friends if everyone is cruising on Balcony Class to enjoy priority embarkation.

Please note that if you are booked on Balcony Class* while your family, relatives and friends are sailing as World Cruisers, it is not possible to check-in on their behalf and neither will they enjoy priority check-in or boarding.

As there may be a large number of World Cruiser guests checking in it is advised that only one person check in on behalf of the rest of the group but please ensure that you have all their passports and proper travel documents ready.

*Note : Balcony Class is available on SuperStar Virgo & SuperStar Aquarius only.

Waiting to check-in

While waiting to check-in our staff will check your passport for validity and visas (if required) as a pre-check-in procedure to expedite the check-in process.

Please present your passport / government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard. Upon receipt of your Access Card, you should sign it immediately like any credit card.

Admiral Class, Balcony Class and World Cruiser guests will receive Yellow, Red and Blue Access Cards respectively.

Have the relevant immigration forms completed together with your passport during check-in.

For your comfort and convenience, we recommend that each guest take no more than one suitcase and one hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship's hold. Your total baggage weight should not be more than 30kg.

Check-in baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.

Boarding Guests will need to pass through security screening and present their Access card prior to boarding. Those cruising with children may hold their Access Cards on their behalf. As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.
Upon entering the ship please hand your Access Card to the crew to 'swipe' and 'encode' your cabin details and record your presence onboard. Please do not walk through without 'encoding' as you will not be able to gain access to your cabin. Remember to swipe your access card whenever you leave or enter the ship.